Help and Information
If you have any questions or would like to find out more information about shopping on Foxy Street, please use the links below to jump to the appropriate section.
HOW TO ORDER
Finding items
If you know exactly what you would like to buy, the simplest way to find it is to type its name into the search box (found in the top of every page of our site).
If you're looking for a particular type of item, but haven't chosen anything specific, you can search using a general name such as "earrings" or "table".
Alternatively, you can make your way around the site using the various links until you find what you are looking for, or simply browse until something catches your eye.
To find out more about a product, click on the image of the product or on the "More Info" button. You'll then be taken to that product's page, which shows you an image of the item, more information about the item, an "Add to Basket" button to add the item to your Basket, and sometimes links to other related products. You can also enlarge the image by clicking on "View larger image".
Adding items to your Basket
When you click on "Add to Basket", the item is added to your Basket (found at the of your screen). This is a place to store anything you intend to buy. You can remove items from your Basket at any time if you change your mind.
- Simply click on "View Basket" to view the contents of your basket - "View Basket" is at the top of your screen.
- You can change the quantity of any item by entering the new quantity and clicking on "Update".
- To remove an item, you can either click "Remove" or change the quantity to 0 and click "Update". Always remember to click "Update" after changing a quantity.
When you're ready to buy, click "Proceed to checkout" to begin filling out the order form.
Completing the order form
- On the first page, fill out your name, email and address details. Remember that all fields with a red asterisk are mandatory.
- You only need to fill in your house number and postcode. To save you time, we complete the rest of your address from these details and you will have the opportunity to check and amend them on the following page.
- If you wish to earn Foxy Bingo Bingo Points (bps) you must fill in your Foxy Bingo Username.
- When you're ready, click "Continue".
- On the next page of the checkout, ensure that the address details shown are correct.
- The 'Contact' address must be the same as the address the credit card bill is sent to.
- If you require the goods to be sent to an alternative delivery address, or if there is an error in the 'Contact' address, click the appropriate "Change the Address" button, fill out the form, and click submit.
- Select "Continue" when you are happy with the order details shown.
The next and final page of the checkout is where you fill in your payment information. We accept the following credit cards:
Fill out your payment details and click "Complete Order" to complete your order.
You are given an order summary showing your order number. Please make a note of this in case you need to refer to it at a later date. Print out a copy of this as your receipt.
Once your payment has been processed you will be sent an email acknowledging confirmation of your order.
You should always contact the relevant supplier in the first instance, and allow them adequate time to respond, but in case of any problems, please email full details to us at mail@foxystreet.com
Product Specifications
Every care has been taken to ensure that all product descriptions and specifications are correct. Colour reproduction is a good representation, however due to variances in monitor resolutions etc, a slight variance from the actual products can occur.
FAQs
Where do you deliver?
We currently deliver anywhere on the UK mainland.
I live outside the UK. Can I order items from Foxy Street?
Foxy Street items on this site are available for the UK mainland only. Unfortunately we will not be able to process orders for non-UK addresses.
Do you accept any other currency for payment?
All prices are quoted in Pounds Sterling and payment cannot be accepted in any other currency.
What happens after I place my order?
You will receive an email from the supplier of your goods. You will receive one email per supplier (for example if you order 2 products from one supplier and 1 product from another supplier, you will receive 2 emails).
Will all the goods I order arrive at the same time?
Your goods may arrive at different times due to being despatched under separate cover. Check the printout of your order confirmation or your confirmation email to determine the supplier of your goods and when those goods will be delivered.
When will my order arrive?
The delivery details of your goods will be outlined in your confirmation email and vary by supplier. However, all goods will be delivered no later than 28 days.
Do you allow delivery to a different address?
Yes, you can enter a different delivery address to your own address. For example you may want your goods delivered to your work address or as a gift for someone else.
Is your site secure?
Yes, our site is completely secure. To ensure the security of your transaction, we use Secure Socket Layer (SSL) technology. This means that any page where you enter personal information such as credit card details, the information is encrypted to safeguard your details. Encryption also prevents other Internet users from accessing this information. We only accept orders that are placed using this technology.
If I pay by credit or debit card, when will my card be charged?
All payments by debit or credit card are taken on despatch of the product. You will see "Foxy Street Order - [name of your supplier]" on your credit card statement.
How do I return my goods?
You can return your goods to the supplier for a refund as long as the goods are unused and unworn and are not perishable or personalised. It is not possible to return plants. Each supplier has a different returns policy that is outlined in your confirmation email and in the pack when you receive your goods. We recommend you use a recorded delivery service to ensure the safe delivery of returned goods.
What do I do if my goods are damaged or faulty?
You should contact the supplier of your goods in the first instance. Their contact details are found on your confirmation email.
You return the goods to the address on the advice note accompanying the goods within 7 days of receipt by you; the goods are returned in their original packaging; the goods are returned at your expense to the return address specified on the confirmation of order that accompanied the goods; the goods are in no worse a condition than when they were supplied to you by us; the goods are not of a type specified, or are supplied in circumstances as being, "non-returnable". If these conditions are met you will be refunded the amount you originally paid for the goods within 30 days from the date the goods are received from you.
The information on how to return your products and a returns form will be sent with your order, together with the postal details of where to return the goods. It will also be sent to you via e-mail when we confirm your order.
How do I earn Foxy Bingo Bingo Points (bps)?
From time to time we will run offers where you can earn bps for money spent on Foxy Street. These will be advertised on the site. To qualify you must enter your Foxy Bingo username when registering on Foxy Street. Points will be credited within 28 days. However bps will be deducted for goods that are later returned.
RETURNS
You can return your goods to the supplier for a refund as long as the goods are unused and unworn and are not perishable or personalised. It is not possible to return plants. Each supplier has a different returns policy that is outlined in your confirmation email and in the pack when you receive your goods. We recommend you use a recorded delivery service to ensure the safe delivery of returned goods.
View our supplier details here.
PRIVACY POLICY
Introduction
Cashcade Ltd ("we", "us" or "our" for short) is registered to collect and process personal data under the Data Protection Act 1998 (the "Act" for short). Cashcade Ltd is the data controller of your personal information for the purposes of the Act. If you want to know what personal information we hold about you, please write to us at:
Cashcade Ltd
6 - 10 Valentine Place
London SE1 8QH
We respect and safeguard the privacy of our users. This Privacy Policy outlines how we will do this, how we will collect and use your personal information (such as your name, country of origin, date of birth, your email address, mobile telephone number or other contact details) and how you can limit our use of this. Please read this Privacy Policy carefully.
Use of your information
Information supplied by you to www.foxystreet.com (our "website" for short) is stored on our secure server. The secure server encrypts all of your personal information to ensure that the information you give us is protected against unauthorised access.
We invest in high-quality security and do our utmost to protect user privacy. No data transmission over the Internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of our website. Any information that you send is at your own risk and may be read by others. When you use our website to purchase products we will ask you for your email address and other personal information. We gather information about you to provide you with the products you have purchased and to contact you on any matter relating to the products available from us in general.
We, together with our group of companies from time to time (Cashcade owned sites) may collect and process the following information about you:
- information that you provide by filling in forms on our website.
- information about your computer including where available your IP address (the address that can identify your computer on the Internet), operating system and Internet browser type.
- details of your visits to our website and the pages and resources that you access.
Any personal information sent to our website by electronic mail, mobile phone or otherwise, will be used by Cashcade Ltd in accordance with this Privacy Policy, any consents granted by you at the time of your order or subsequently and in accordance with the Act.
Cashcade Ltd may use your personal information to:
- provide you with information about special features on our website or any of our special offers, services, products or information. In addition we may email you with information about our other sites, which include Foxy Bingo and other gaming sites or those of third parties which we think may interest you. If you do not want to receive this information you may decline to do so at the time you place your order or at any time by sending an email to dataprotection@foxystreet.com
- ensure materials on our website are presented in the most effective manner for you and your computer.
Disclosing your information
CASHCADE Ltd may disclose your personal information if required to do so by law or in good-faith believe such action is necessary to comply with the law. CASHCADE Ltd does not sell or otherwise share your personal information with third parties without your consent except in the following instances:
- unless required by applicable law or if CASHCADE Ltd is ordered to do so by a court or other similar body.
- as CASHCADE Ltd may think necessary to protect its legal rights, a registered user or third party, or to prevent personal injury, and/or
- where CASHCADE Ltd is approached by a potential buyer of its business and/or assets or in relation to any joint venture or other business arrangement and in such circumstances CASHCADE Ltd will be able to pass on your personal information to its advisors and any prospective buyer, as well as to any other relevant parties.
We may also use this information to improve the website and our service and to monitor website usage. We may wish to collect further information from you in the near future. However, we will inform you of this and you will be able to refuse to do so.
Your continued use of the site will signify your acceptance of these changes. Please note that this Privacy Policy applies only to this site and not to web sites maintained by other companies or organisations to which we link.
Accessing and updating your personal information
You have the right to access the personal information held about you. To obtain a copy of the personal information we hold about you, please send an email to dataprotection@foxystreet.com or write to Data Protection Officer, CASHCADE Ltd 6 – 10 Valentine Place, London SE1 8QH. There may be an administrative charge for providing a copy of this information.
What does providing us with this information mean?
By giving us personal information about you, you agree that your personal information can be used as set out in this Privacy Policy. If we change our Privacy Policy, we will post the changes on this page. Please check our website for any changes to this Privacy Policy.
If you don't feel we're adhering to this Privacy Policy, what should you do?
If at any time you believe that we have not adhered to the terms of this Privacy Policy, please notify us by email at dataprotection@foxystreet.com and we will make any efforts we can to determine and solve the problem promptly.
What are cookies?
We use cookies to identify you when you visit this website, in the course of the ordering process, to keep track of your browsing patterns and to build up a profile of how you and other users use our website. A cookie is a small piece of information sent by a web server to the web browser, which enable the web server to collect information from the browser. Find out more about the use of cookies on www.cookiecentral.com.
Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, switching off cookies may restrict your use of our website including preventing you from ordering products available on our website and/or delay or affect the way in which our website operates.
Privacy Policy last updated 18 Aug 2009
TERMS AND CONDITIONS
Please read these conditions carefully before ordering any goods or services from Foxy Street. You should understand that by ordering any goods or services from Foxy Street online you agree to be bound by these conditions.
The goods and services on this website are provided on behalf of Foxy Street by our suppliers. When you purchase goods and services from this website, the contract that will be created will be between you and the supplier.
No contract will subsist between you and the suppliers of this service, for the sale by them to you of any product unless and until you have received confirmation of your order in the form of an e-mail confirming details of your order. There will then be a legally binding contract between you and the supplier(s).
The site is available only for your personal, non-commercial use.
Foxy Street and their suppliers are able to deliver items for sale on this website to UK and Northern Ireland addresses as long as you have a UK Royal Mail standard postcode (eg, AB1 1YZ). The exception to this are items supplied by Timscris who will only deliver to mainland UK addresses only. Unfortunately we are unable to deliver any items to the Channel Islands as they are not part of the European Union. As such we are unable to process orders from those countries for VAT reasons. We apologise if this causes any inconvenience.
You confirm you are over 18 years of age.
Goods are normally dispatched within 7 working days. Please allow up to 28 days for delivery of your order. Please note that orders for multiple products may be sent under separate cover and dispatched using different methods of carriage from multiple locations. Please allow up to 28 days for receipt of your full order.
The price shown for each product includes delivery costs unless otherwise shown. Heavy or large goods may have additional delivery charges which will be indicated by SC symbol. We reserve the right to change prices listed without notice. All orders are subject to availability and we reserve the right to decline to supply any individual or company. In instances when no postcode or inadequate address details are provided we do not accept responsibility for late or non-delivery.
No responsibility can be accepted for late or non delivery due to strikes, riots or other disruptions. In the unlikely event that a product becomes temporarily out of stock we will contact you by e-mail or by telephone with an estimated despatch date and offer you the option of cancelling the order.
All prices are quoted in Pounds Sterling and payment cannot be accepted in any other currency.
In the event that you buy any goods or services using this website you will be bound by such terms as are notified by us to you.
We have no responsibility to supply to you any goods or services as may be advertised for sale or supply on this website. When you place the order for goods or services, you are making a legal offer to the suppliers, which they may or may not decide to accept.
A legally binding contract will exist when you receive written confirmation (by e-mail or otherwise) that confirms your order.
No terms agreed between us will be varied unless such a variation has been agreed in writing. However, we reserve the right to supply to you goods that are not exactly those you ordered, but are of an equivalent type and quality, at the same or less price than those you ordered. If you are supplied with goods at a lesser price than those you ordered and paid for, you will be reimbursed with the difference.
You may return such goods as are supplied by us to you provided: you return the goods to the address on the advice note accompanying the goods within 7 days of receipt by you; the goods are returned in their original packaging; the goods are returned at your expense to the return address specified on the confirmation of order that accompanied the goods; the goods are in no worse a condition than when they were supplied to you by us; the goods are not of a type specified, or are supplied in circumstances as being, “non-returnable”. Plants and perishable goods are non returnable. If these conditions are met you will be refunded the amount you originally paid for the goods within 30 days from the date the goods are received from you.
You will own the goods once they have been paid for and sent to you, and you will therefore be responsible for all risks of whatever nature that arise once the goods have been dispatched in good order to you. You are advised to take out adequate insurance cover for such eventualities.
This agreement is between you and the suppliers, and this agreement is not intended to confer any rights of any nature upon any party other than you and us and our legal associates.
If you are not completely satisfied with the goods you have ordered or you wish to cancel your order for any reason you may return them for either a full refund or replacement goods if returned within 7 days of receipt. The information on how to return your products and a returns form will be sent with your order, together with the postal details of where to return the goods. It will also be sent to you via e-mail when we confirm your order.
The right to cancel the order does not apply to personalised goods (such as t-shirts, handkerchiefs or goods featuring a personal message or monogram); audio or video recordings or software which you have taken out of the sealed packet in which it was delivered to you.
To cancel your order you must notify us by e-mailing the supplier at the email address shown on your order confirmation email and below or by calling the supplier's customer service telephone number.
The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.
CONTACT US
Foxy Street brand is owned by Cashcade Ltd.
Cashcade Ltd
6 – 10 Valentine Place
London SE1 8QH
Company Registration Number: 257 117 3
Vat Registration Number: GB 440 356 767
If you have any questions or queries please contact us with your full name, postal address and order number by email at: mail@foxystreet.com
Our Suppliers
Foxy Street products are sold and supplied by:
MPH Enterprises Ltd
Oaktree Business Park
Limewood Court
Leeeds
LS14 1NF
Tel: 0113 322 1000
Email: info@mphenterprises.co.uk
Anderson and Webb
For ordering we use the following address:-
PO BOX 23,
Chipping Campden,
GLos,
GL55 6WY
Order line 01634 226781
Correspondence address - we cannot take orders here though.
Anderson and Webb Customer Care
Shipston Mill
Mill Street
Shipston on Stour
Warks
CV36 4AW
Tel:- 01608 663366
Fax:- 01608 662820
Email:- enquiries@andersonandwebb.com
Our offices are open Monday - Friday 9:00am - 5:00pm
JEM Marketing
JEM House
Littlemead
Cranleigh
Surrey
GU6 8ND
Tel - 0871 911 1719
Email - foxystreet@j-e-m.com
Micro Peripherals Ltd
Shorten Brook Way
Altham Business Park
Altham
Accrington
Lancs
BB5 5YJ
Tel 01282 776776
email: foxystreet@micro-p.com
Selective Marketplace Ltd
Belton Road West
Loughborough
Leicestershire
LE11 5XL
Tel: 0845 121 8002
Email: foxystreet@readersoffers.co.uk
T2 Direct Ltd
Emery House
PO Box 299
Romsey
SO51 0WH
Tel: 0845 555 4440 (opening hours: Mon-Fri: 8am – 9pm, Sat & Sun: 9am – 8pm)
Email: foxystreet@t2directltd.com
Thompson & Morgan (Young Plants) Limited
Channel Express Building
Longue Hougue Lane
St Sampson
Guernsey
GY2 4LN
Tel: 0845 573 2020
Email: foxystreet@thompson-morgan.com
Timscris Reader Offers Limited
9a Compass House
Smugglers Way
London
SW18 1DB
Tel: 0845 165 1065
Email: foxystreet@timcris.co.uk
Trade Diet Plate Ltd
Unit 17a Dinting Lane Industrial Estate
Glossop
Derbyshire
SK13 7NU
Tel: 01457 862446
Email: sales@thedietplate.com
